Testimonials

We just recently sold my Mother's house in San Francisco. She lived in her house for almost 46 years. It was a special place for her and my Father, and held wonderful memories of family and relatives gathering for special occasions. Unfortunately, my Mother passed away in late March and we decided to sell the house.

Kelly Quon was our Realtor. We could not have had a better agent! To put it simply, Kelly Quon was amazing! We were able to sell the house very quickly, efficiently, and received the best possible value for the house. While the entire selling process was well laid out, professional, and perfectly orchestrated and executed, we must say that the most impressive thing about Kelly was her very personal commitment and sincere desire to take care of us and make sure we got the best possible outcome. She went out of her way to ensure success!

Kelly coached and walked us through the details of selling the house. She is incredibly knowledgeable and surely an expert in her business. She made geat recommendations to further enhance the value of the house and made it more appealing to potential buyers. Her strategic approach to list pricing was skillful and exact, resulting in multiple offers and produced a very successful closing. Kelly was always available, reponsive, and kept us up to date, not matter what time of day or night! She stayed personally involved every step of the way!

More importantly, Kelly cared about us. She made it personal and we were not just "clients". Selling the house was difficult as it meant so much to us and all of our extended families and relatives. Kelly knew that as she had the opportunity to meet my Mother and many of our relatives. She understood how important this house was to all of us. We owe her a great debt of gratitude for all that she did for us. Kelly was wonderful!

My husband and I have never sold property before, we have always bought. Kelly and her team made the selling process easy. She explained the process to us step by step and made everything clear. She is honest, patient and knowledgeable. What she doesn't know, she will find out for you or recommend someone who would know.  

Selling a home can be stressful but she made things easier on us by having her own list of contractors, inspectors, handyman, painters and stagers all ready to go. She takes pride in her work and is wonderful to work with. She went above and beyond what I expected from a realtor. In short, we would recommend Kelly if you are looking for an agent - she is wonderful to work with and would not hesitate to work with her again. Thank you Kelly.

To summarize - Kelly is the best real estate agent to help you sell your place. Hands down, no doubt.

When I started working with Kelly, the market was not at its best. She explained the situation and came up with a strategy on how to overcome the issue and get the price I wanted. Although I initially had my doubts about the strategy (especially when I had to pay for improvements she recommended), I decided to trust her. Kelly helped me find affordable contractors and prepared my place for the market while I was living across the country. She timed everything perfectly! Bottom line, I got more than the price I wanted for my lovely home, which was a "dream price" no one believed I could get. Not only did I get my dream price and more, my place had the highest selling price in the entire neighborhood for similar units (I had a 2 bedroom. Our selling price was higher than many 4 and 3 bedrooms even!).

So, I highly recommend Kelly. No doubt that if I decide to move back to SF, she will be my first call. Trust her and follow her recommendations...you might spend 1-2K more than you planned but you will get a lot more back.

When my husband and I began to ponder the possibility of a pandemic move, the first person I called was Kelly. Having worked with her when we bought our SF house, I knew that she would offer sage advice and help us walk through our different options using her expertise and vast knowledge. Within six weeks of that very helpful call, we were in the process of getting our San Francisco home on the market, and Kelly was extremely hands-on and thorough throughout the entire process.
Every step along the way, Kelly supported us, provided advice, set us up with reasonably-priced vendors, organized the painting, staging, cleaning, repairs (etc.) and mapped everything out on our calendar. We were working with a tight schedule, but thanks to Kelly, everything happened seamlessly, and our house was on the market only five days before we got three strong offers.
We were thrilled with our experience working with Kelly both through the original purchase process of our home as well as the sale, three years later. She is attentive, did not leave out a single detail, and beyond her extreme competence as a professional, Kelly is a lovely human! It was a joy working with her and she served to alleviate the stress of the house-selling experience. Kelly, thank you for everything! We love working with you!

Kelly represented us as buyers for our first home.  Best. Decision. Ever.
First and foremost, Kelly is an amazing and kind person.  On top from her vast knowledge real estate,  the market and meticulous attention to detail, she became like a family member.  She really listened to what we want, was patient and supportive-- she genuinely cared that we find the perfect home.  For months, she guided us through documentation, processes, neighborhoods, properties and disclosures finding the key questions that we would have never thought to ask. She leveraged her vast knowledge of the San Francisco market and her relationships with nearly ever agent in this city (or so it seemed) to make sure whatever we considered buying was a sound choice. I don't know what we would have done without her.  She is incredibly knowledgeable and thorough.  Her attention to detail is second to none.  She prepared us for what to expect when going into contract so nothing would get in our way of closing.  And wow it is a whirlwind.  You definitely want someone there who is your partner and guide through the process. Kelly is that and more.  She guided us and made absolutely certain we knew exactly what do to do and when.  Her relationships also helped us get an amazing rate with great lender, too.  

There is big difference in working with an agent like Kelly and someone else.  In our search, we came across so many listing agents that didn't have all the information in their disclosures and didn't care if it was there or not.  With Kelly, no question was trivial and she was adamant about getting all the information  we needed to make and educated decision.  Do yourself a favor and work with Kelly.

Kelly is a fantastic, knowledgeable and hardworking agent that I wouldn't hesitate to recommend. For context I have used Kelly both to buy my first home and recently to sell it after 5 wonderful years in it. In both cases she's gone above and beyond.

For the selling process, we called Kelly one weekend and told her that we'd like to move out the following weekend and she jumped into action. 2 months later we had closed on the sale, getting a price that we were very happy with. To call out just a few of the things I'd recommend about Kelly:

Tuned into pricing and goes deep on data. To be honest, we were skeptical when she suggested a somewhat low list price. But it worked really well in our favor as it brought a lot of interest and we sold 20+% higher than the list price.

She's incredibly responsive, always trustworthy in answering calls or responding to messages at any time of day or night (I think she sleeps, but I'm not sure when).

Well connected and gets the background from other agents, for example when we had a house across the street list right before we were due to go on the market and she understood the strategy and got key info from the agent.

Calm in the face of stressful situations, like receiving a pre-emptive offer late at night that we didn't expect

Helps out with all the little things. Watering our new lawn every single morning, finding a painter at moments notice and just making the whole process stress free.

I could say just as many good things about her job as our buying agent. Either way, you can't go wrong!

From start to finish, and beyond, Kelly was absolutely incredible! My wife and I were first time home buyers and knew absolutely nothing about the process. With her many years of experience, being a local San Franciscan, and being a mother, she guided us every step of the way so that we felt informed, confident, and comfortable.

She taught us everything we NEEDED to know about the real estate market, kept us informed with any updates (which during COVID was crucial), stayed on top of all the details, checked in  with us at every step, referred us to trusted partners/lenders, and was always available for our millions of questions. We can't recommend her more. She was amazing and we have her to thank for our beautiful new home. If you need a reliable and experienced real estate agent, hire Kelly!!

Kelly and I reconnected after working in retail many years ago. We had a family member pass away unexpectedly and decided to sell a condo from the estate. So. I reached out to Kelly.  She was  respectful of our situation and guided us through the process with empathy and patience. 

Our property also involved the Mayor's affordable housing program which made the process more challenging. But, Kelly lead the way,  made the right contacts, and obtained the needed information for a seamless sale.

Knowledge: Kelly knows this market and the home buying process well. Per her advice, we delayed our timeline for listing our condo and it worked out to our advantage. We accepted an offer over asking! 

Positive Attitude:  She consistently brought great energy and enthusiasm. She always went the extra mile to help address and resolve issues. She spent numerous hours working with contractors and stagers to make sure everything looked just right.

Proactive: Kelly is one of the most organized and detail oriented people I know! These attributes allowed her to see the "big picture" and anticipate all possible scenarios (good and bad) that could arise . 

It's obvious Kelly takes pride and loves what she does. She's trustworthy and ethical and I would not hesitate recommending or working with Kelly again.

This review is much overdue . . . Kelly helped my husband and I on both the buying and selling side last year (2016).  I can't say enough fantastic things about Kelly and whole-heartedly recommend her to anyone looking for an agent.

Needless to say, buying and selling property in San Francisco can be stressful and time-consuming.  Once we connected with Kelly, we knew we were in good hands, and Kelly did not disappoint!  

The things that stood out for us and that I believe makes Kelly such a stellar agent:

1) She took the time to get to know us.  This was foundational in helping her assess properties and then provide advice on potential properties.  What struck me is that her main motivation and driver was to help us find a property we were in love with, rather than just try to get us into the first house that we could win an offer for.  She genuinely cares about her clients and wants to ensure we are truly happy at the end of the day.

2) She is knowledgeable.   She really understands the SF real estate market.  She understands  the various types of properties and neighborhoods.  She monitors and understands what is going on with the constantly shifting SF housing market.  She understands the psychology that goes into setting offer prices (on the buying side) and and list prices (on the selling side).

3) She is thorough, persistent and on top of things.  There are so many moving pieces and abundant documentation when you are buying property, not to mention the competition with other buyers.  In this competitive environment (which we were in last year), being able to move quickly to submit offers and close on a property is critical.  Kelly navigated us through all the steps, kept us informed and prepared all along the way, and never missed a step.... and did it in a quick and timely way.

4) She has great connections.  Through Kelly, we also had the opportunity to meet and work with a superb mortgage banker.  Kelly also knows many other agents that work in SF.  I believe this is a huge competitive advantage for anyone looking to buy or sell in SF.  In our case, I believe a large part of why we had our offer accepted was due to the great working relationship Kelly had (as our buying agent) with the selling agent.  Kelly has a great reputation and is well respected in the community.  That can be a real advantage when you are in a highly competitive situation.  Additionally, she was able to refer us to some great contractors when we needed to get work done on our place after we moved in.

In short, if you are searching for a real estate agent (either as a buyer or seller), you need not look any further.  Kelly is the one!

Without a doubt, Kelly was the best realtor my wife and I could have hoped to work with, and she helped us get into the home of our dreams.

We met with Kelly on a Sunday afternoon for the first time. We were first-time home buyers and just beginning our search, so she spent the time to walk us through the ins and outs of buying a home and gave helpful advice on how to be persistent, resilient, and successful in the SF market. After giving us the information we needed to be intelligent home buyers, we went to an open house we were interested in that afternoon. We loved the home and the bids were due three days later, so we went back to Kelly's office and spent the next 4 hours going through the each page of the disclosure package and application. Kelly pointed out many things in the disclosures that we would not have picked up on our own and help us understand and evaluate the potential risks.

After spending 7 hours together on our first meeting, preparing our application, and providing us w/ many market comps in the area, we submitted our bid three days later and got the house. We couldn't believe it. It surely would not have happened had we not received the information and support that Kelly provided. I would recommend her to anyone in the SF area looking to buy a home.

When my wife and I needed an agent to sell mother in laws home I immediately contacted Kelly to see if she was available. Luck would have it she was. We've known Kelly for a long while but haven't had the need for her services until now. 

I can attest Kelly is very thorough in going through the various options and strategies such as things to fix up, modernize, and the market timing. You can count on her to be involved and helpful every step of the way. 

Selling a home can be very stressful but we felt at ease working with her and the timeline calendar that she put together for us. That way we knew what was going on each week (such as inspections, contractors, etc). 

Kelly truly cares about her clients. I would recommend her services highly whether you are buying or selling your home.

Kelly recently helped us sell our home in Candlestick Cove for almost 18% over asking! While the positive side of the story should end there, it doesn't even begin. We have relocated to Massachusetts and had been renting out the home and upon recent inspection realized the tenants hadn't left it in the, let's say, best condition. Kelly was instrumental in essentially PM'ing the entire job from cleaning, painting, drywall repair, remediation(s), handy work, staging, and even having her son take out the trash and vacuum! Kelly truly is a one of a kind agent and the definition of full service. She really allowed my wife and me the ability to rest easy at night knowing that our home was in great hands, even though we were 3,000 miles away. Oh and she sold it for almost 18% over asking!!!

Kelly is in a league of her own when it comes to SF real estate and education. We were recommended Kelly by a friend - Kelly helped her find her home and still close - a great sign. This is our first home and Kelly focused on front-loading education which in the end proved valuable for us to move quickly and close on the first house we put an offer in. Kelly was ALWAYS available and very skilled in negotiation. We got under the asking price with some perks! We would recommend Kelly to ANYONE who is serious about buying a home. Her years of experience, passion for teaching, and genuine care for her clients' shows. We hope to work with her again on any housing ventures we may have in the future. HIRE HER you won't regret it!

Kelly’s professional advise and expertise in knowing and understanding the Real Estate market in San Francisco was a huge plus in helping to sell our property. I couldn’t have been happier with the end result. Please put your trust in Kelly, you won’t be disappointed!

Kelly was our neighbor first, and then became our realtor when we decided to retire and move out of San Francisco. She was amazing.

We had wiggle room in when to sell, so she started by helping us decide on a timeframe. When the time came to put the house on the market, Kelly had all the paperwork ready for signatures and recommendations for everything necessary. We had already moved to our new house, so Kelly oversaw the cleaners, the painters, the inspectors, the stagers, and the photo processes since we were 125 miles away. She kept us thoroughly updated every step of the way since we couldn't be there daily.

Kelly Quon is a superb real estate agent. As young first time home buyers the prospect of purchasing a home in the crazy San Francisco market was terrifying, but we just closed on our new house in the Ingleside area and are beyond excited. Kelly encompasses not only the house finding/negotiating/offer writing skills, but also acts as teacher/investigator/counselor (and even parent at times when we needed guidance). We met Kelly in June 2015 at one of her and Sabrina Gee-Shin's open houses in the sunset. We rented electric scooters to get around and as we walked in the door we were greeted by cheers of excitement for arriving on matching red scooters. We could've easily been dismissed as silly kids looking at houses on scooters, but we instantly connected with Kelly and Sabrina's energy and enthusiasm. In addition to being friendly, they handed us a really helpful packet of information about different neighborhoods, recent sales and market trends. Kelly is a detailed and very "hands-on" agent. We felt like we were getting lessons in real estate as she spent hours with us in person, on the phone and taking us to open houses. We loved the ease of communication. Whether we texted, called, emailed, or Facebook messaged Kelly was prompt to respond. When we decided to put a last minute offer on a house, Kelly was quick to call the other agent and jump into offer writing mode. She embraces technology and social media. We were given online tools for house hunting, we could send Facebook messages, we took selfies together, and used Google Docs to edit "love letters" for various houses. At broker's open tours she would take videos of houses she thought had potential for us. Other times Kelly videoed her thoughts on a property & answers to questions we had, helping to clarify answers visually. Her use of technology enabled us to easily find houses to look at or dismiss, put together our offers, and remember special moments during our house hunting/buying process. Kelly pointed out potential "red flags" (ex. crumbling foundations, efflorescence, old wiring, signs of pests, etc.) at every property we visited together. We liked that she was very thoughtful, but also honest in her opinions. There was a time when we spent hours late into the evening debating putting an offer on a property that had some known issues. She took what we said/were feeling into account, looked deeper into the house's problems and even helped us roughly price out remodeling cost estimates. Ultimately without Kelly's help we would've put a very high (way too high in retrospect) offer on a house prone to flooding and whose garage door didn't even open (the manual door's dead bold was rusted into the ground). It would've been a very costly and time consuming mistake. It didn't even take until the next day to realize we were so happy to have not put an offer on that house (and we still think about what could've been with all this rain). It is easy to get caught up in the emotions of loosing out on house after house in San Francisco. Kelly's attitude helped motivate us and keep us on track, reassuring us that the right house would come along and not to jump on something just because it was available. Kelly is a great investigator. She was always ready to chat with neighbors, knock on doors, peer over fences, hunt around for old maps of the city to find long lost underground rivers, call other agents, do online and in-store research. She helped organize house, roof, and pest inspectors before we put offers on houses as well as lock smiths, HVAC, and appliance people since we've moved into our new home ... after we closed escrow we could've never heard from her again, but the fact that she continually helps us just proves her character and how wonderful she is. We were amazed at the amount of personal time Kelly spent with us. We met her son and know she has a life outside of real estate. She always made us feel special and like we were a priority. Once we even called her while she was in a meeting at her son's school and she ducked out of it early to come meet us at a house (thanks again Kelly!). She cares about us on a personal level and is genuinely interested in our lives (we are official Facebook friends!). Kelly captured special moments like our final walk through of our house and the day we closed escrow. She also constantly gave us goodies! Cupcakes at birthdays, chocolate and an ornament on Christmas Eve, a care package of snacks and cleaning supplies on moving day, s'more making stuff for our awesome outdoor fire pit (yeah our house is the coolest one on the block), and a balloon when we closed! She has also offered to house sit when we're away (we told her we would take her up on it if she offered, so watch out Kelly!). Ultimately Kelly is fun, one of the nicest people you'll ever meet, and makes house buying a positive experience (how can that even be a thing in San Francisco?!). Thank you Kelly!

As first-time home buyers in one of the most challenging markets in the country, we were daunted by the home buying process. We were pretty sure we knew what we wanted, but had no clue how to get there. Fast forward to today, and we're happily in a home that exceeds our expectations thanks to Kelly! She was the perfect partner for many reasons:

1. Knowledge: Kelly knows this market and the home buying process well. We had no shortage of questions and she provided thorough explanations to everything.

2. Friendliness: What started off as a daunting process was made much easier and more enjoyable with Kelly by our side. She always brought great energy and enthusiasm.

3. Patience: Our search lasted nearly a year - our own doing - but we never felt pressured or rushed. Kelly genuinely wanted us to find the right home!

4. Availability: Kelly was always quick to answer questions, meet at an open house, or jump on writing an offer. We never doubted that we would miss an opportunity.

You can tell that Kelly loves what she does. We always knew that her goal was for us to succeed in our home search, and so appreciate how she helped make that happen.

My husband and I never thought we would be able to become homeowners in San Francisco, but here we are, settling into our new house, and it is entirely thanks to Kelly and her expertise! Kelly was amazing throughout the entire process--she was so helpful in advising us as we strategized how to win our dream home, and she made us feel wholly confident in all the decisions we made. She reiterated time and again that she always wants to make sure her buyers aren't over-extending themselves, and so we didn't feel pressured to go beyond our means. She was so trustworthy and straightforward, which was hugely helpful. When it came to the bidding, she went to bat for us and beyond--she fought so hard for us to win, and even though our bid wasn't the highest, the sellers ultimately chose us. It was (and is) a dream come true. Kelly also went above and beyond to make things go smoothly for us--she was always available to talk or text when we had questions, she recommended plenty of helpful services that worked out very well, and she even went as far as to bring us some groceries, cleaning supplies, and snacks and drinks for our move-in date. She is amazing, and we would 110% recommend her to anyone looking to buy in the city!

After 2 months of scouting, I was able to move into my dream home with Kelly's guidance and hard work. And it was our first offer we ever put down! As a graphic designer and a first-time home buyer, I didn't think this was possible.

It's all started from my good friend Christine who was single at the time, bought her home all by herself in SF and it really inspired me to look into how she did it. Then she recommended me Kelly.

Kelly gave me extensive insights on all neighborhoods, the pros and cons on different home types based on my current lifestyle. She also set realistic expectations on what I could afford and a long list of potential maintenance and concerns. I love the honesty and real talk from Kelly. It's not what I expected from an agent. I think Kelly really saved me loads of time and effort to have very focused search in the beginning.

Although some of my close friends already crossed the bridge, I grew up in Hong Kong and lived in New York for 8 years, I have never lived outside of a city in my entire life. I like the neighborhood feel and sense of community in Oakland/Berkeley. Even through she told me she was only an expect in SF and advised me to talk to a local agent, I insisted to continue because of her honest opinions in a "mom's lens".

After 2 months of searching, I saw a new construction home that I love. I told Kelly before I went on a long work trip in Europe. I only saw the house twice in the same week. It's really not an ideal situation to decide on putting an offer when I was away. She immediately consulted with an Oakland agent to find out home values and neighborhood vibe. She also did research on the developer and chatting to the general contractors on site to get insights. She kept closely in touch with me through texts and calls to lay out all the pros and cons for this home. There are quite a bit of late nights from the time difference to answer all my concerns and questions I had before we put in an offer. Kelly was there every step of the way to ensure I made a right decision.

Kelly helped me package our offer the best way possible that it got accepted even we were not the highest bid!!!!

Being in my first home, Kelly even helped me figure out home storage solution and maintenance recommendations. I highly recommended Kelly and I look forward to partnering with her again in the future.

Just closed!!!! Kelly was and will continue to be an amazing team member in making our home ours. We can't thank her enough for all the helpful advice and tips as we went through over a year of searching for homes. We were so picky and she was equally patient with us always looking out for our best interest. Very detail oriented and always willing to help day or night to make sure you feel like you feel supported even if the housing market is insanity. Everything was crystal clear and even helped us get through some negotiations with the sellers! We would highly recommend her!

I feel so appreciative to have had Kelly as my realtor. As first-time home buyers, my husband and I felt overwhelmed by the process, but Kelly exemplified patience and took the time to explain each step in detail. No question was too ridiculous, and we had a lot of questions. Working with Kelly felt like having a personal coach at our side. She guided us in prioritizing what we wanted from a home and anticipated what we would need in terms of functionality and sense of community.

Kelly went above and beyond our expectations--her attention to detail, understanding of our family needs (better than ourselves sometimes), doing extensive background research on prospective properties, advising us on the negotiation process, and providing sound advice based on her years of experience as an agent and living in the Bay Area. 

My husband and I would not have found our home without Kelly. Thank you!

Kelly was instrumental in turning my pipe dream of owning a home in San Francisco into a reality. I had no luck with my first couple years of searching for a home, and then once I started working with Kelly we managed to align the stars and won the first house I bid on. She was thorough and explained everything about the byzantine process, giving me confidence nothing was falling through the cracks. She answered all of my almost limitless questions. She was enthusiastic, sending emails at all hours and following up on items I had long since forgotten about. Throughout this process I really felt that I had an advocate who understood what I wanted and what I was willing to do to get there (and what I was not willing to do - also important). The whole time, Kelly added some levity and fun to a process I expected to be devoid of that. It was refreshing to have an agent I looked forward to speaking with regardless of the depressing SF real estate market outlook.

Since the sale closed, Kelly has remained involved and available for all of my first-time homeowner questions. She seems to have recommendations for just about any type of professional I need, from movers to locksmiths etc, and I intend to keep making use of her knowledge as long as I can! She clearly is genuine in her desire for me to be happy with my home ownership, and that is a great support net to have.

I'm confident that I would not be where I am right now, happy in my own lovely home, without Kelly's guidance and help. I am truly grateful to her for getting me here!

A family friend referred me to Kelly when I was taking a very tentative step into the real estate market, "Just seeing what it's like out there." I had zero knowledge of real estate, much less the crazy, overwhelming, and daunting market that is San Francisco. I could not have been in better hands. Kelly was genuinely invested in guiding me through this process, making sure I understood what was going on, never rushing me along when I was making a decision, prepping me way in advance for the whirlwind that was submitting my first bid well in advance. Our time together played out a lot like the movie Billy Madison, with me playing the role of Billy Madison and Kelly playing the role of every teacher in grades K-12. And like the film, it concludes with a very happy ending: the amazing new home that I just moved into. Which brings me to the most important point of my review: Kelly is damn good at her job. She is meticulous, super professional with other agents and lenders, and on it 24/7. Like the other reviewer said, she makes you her priority. Compared to what I've heard about others' experiences buying in San Francisco, mine was pretty short, smooth, and painless- I can say this has much less to do with luck than it does with Kelly's aptitude as a real estate agent. I would highly recommend Kelly to anyone that's looking to buy in San Francisco. She is an amazing real estate agent and a lovely person.

Kelly started our home buying process as our agent and ended it as our friend.  A San Francisco native, Kelly is a perceptive listener who provides a balanced perspective on a buyer’s dream and SF realities.

At the onset, Kelly sat us down and got to know us.  Instead of just talking about number of bedrooms and the neighborhood, Kelly provided insights on balancing our home purchase with our quality of life and our life goals and helped refine what we were really looking for.  With this plan in place, Kelly searched for 18 months before finding a place that checked all our boxes.  Learning that offers were due the next day, Kelly worked all night to ensure that our offer met the deadline, which happily, was accepted.  After close, Kelly recommended vendors that could help us with pre move-in work and also with moving logistics.  Even a year after close, Kelly still checks in to see how we’re doing and to ensure that everything is perfect with our place.

In summary, Kelly is a diligent, insightful, thoughtful real estate agent that will be with you every step of the way and beyond.  We were thrilled with the experience and would not hesitate to consult with Kelly on our next home purchase!

Kelly was a huge help in buying our first house in San Francisco. She gave fantastic advice, helped me avoid some costly errors and ultimately made sure we closed on the home we wanted. Even after we moved in she was a great help in making sure got everything sorted out. I'd gladly recommend her to anyone looking for a loyal and responsive real estate agent in San Francisco.

To give some background, I was initially sceptical about how much help an agent would be. After all, I know how to look up homes online so what do I need help with? Turns out there's a whole lot of things Kelly was able to help with that I would have really struggled without.

The way it worked would usually be that I would email homes I was interested in and she was able to take a look before the open house and would send a video and some notes so I could decide whether to pursue future. This saved me a lot of time and I appreciated the personal touch as she pointed out things I may or may not like. If I wanted to take a look at a house Kelly would always make time in the evening once I was back from work to show me around houses.

It was during one of those showings that I came to really appreciate the importance of having Kelly around. We had seen the house during an open house the previous weekend and wanted one last viewing before we decided what offer to put in. She pointed out a lot of flaws with the house I hadn't noticed, like crumbling foundation and risk of flooding. She spent a day researching historical flood data and even went around asking neighbours if they'd had problems. All of this helped me realise the house wasn't quite the deal I thought and without her I could have made a costly mistake.

The other part of the process that really stood out in my mind was after we moved in and had a few issues with plumbing and heating. Since the house had recently been remodelled she worked on our behalf to contact the seller and negotiate to get everything fixed on our behalf. It made the whole process so much easier and saved me a lot of hassle during a stressful time like a move.

A key attribute of Kelly is that she's always available and always responsive. When we decided to put an offer on a house the night before they were due, she ducked out of her kid's school event to deal with me (sorry!) and we spent quite a few evenings on the phone late discussing offer prices and next steps! Not to mention the birthday cupcakes, the balloons, the Christmas ornaments and the house warming pack which she gave us which made us feel appreciated.

All of this came together our winning offer which we priced together and came equal top on price out of eight offers and thanks to the advice on being competitive with contingencies we got the house we wanted :) We couldn't have done it without Kelly.

I don't usually write reviews -- however, my overwhelmingly positive experience with Kelly certainly warrants one. This review has been a long time coming because I wanted to wait until the excitement of buying a home had subsided, allowing me to reflect on the experience objectively. That said, mere words cannot describe how satisfied I am with Kelly's work; from first contact to the end of escrow, Kelly's communication, honesty, and character were top notch. I'm not easily satisfied, but Kelly exceeded my expectations in all aspects of the home buying experience: INITIAL MEETING - Throughout the process, Kelly emphasized the importance of a good fit between agent and buyer. We spoke for almost four hours getting to know each other and as the session ran late into the evening, she even went out of her way to grab us dinner. After talking about my background, objectives, and preferences, I felt confident that she knew the kind of home I was targeting. HOME TOURS - I'm the type of buyer who prefers to scour through new listings myself, and later have my agent corroborate each find. Nonetheless, Kelly still prepared a list of potentially interesting properties on her own, and to my delight our lists were often strikingly similar. This was an excellent sign that she understood my preferences. And when it came time to discuss each home, I appreciated Kelly's honesty as she often highlighted points of concern about the property that I did not know or think about. OFFER - When it came time to submit an offer, Kelly worked tirelessly with the seller's agent and my loan officer to instill confidence in both parties, persuading both of them that I was the right buyer. This did not simply happen over the course of one meeting, but through multiple conversations leading up to the offer due date. When offers were reviewed, I felt extremely confident in Kelly's ability to represent me as a buyer. Ultimately, my home buying experience with Kelly could be best characterized as smooth, quick, thorough - and highly enjoyable. With Kelly's help, I found the perfect home within 2 weeks of our initial meeting and closed escrow in 17 days with the help of an incredible loan officer, also recommended by Kelly. If I were to buy or sell a home again there is no doubt that I would choose Kelly. I highly recommended her; she's truly one in a million.

I cannot say enough good things about working with Kelly on my home purchase. Especially as a first-time home buyer, I know I was not the easiest client to assist. Also, as someone who does diligence on investments for a living, I ask a ton of questions, at all hours, weekends, etc. Kelly actually found the place that I ended up buying. I also work with someone who also worked with Kelly, and he highly recommended her.

Kelly helped me purchase my house in San Francisco. As everyone knows the housing market in SF is brutal, but she held my hand through the entire process. She also helped me stay positive. I'm not rolling in piles of cash so finding a place I liked and could afford was a challenge. After a particularly depressing afternoon of looking at homes she would help me put things in perspective and reminded me to go out and do something fun. Once I found the house I was trying to buy, she scheduled all the inspections, which there were many. During the inspection period it rained one day, which is rare because we are in the middle of a drought. I wanted to take advantage of the rain to look for any leaks. I called Kelly up and she met me right away at the house. I bought the house and have been living there for a while, but Kelly is still helping me find and vet contractors. I can with complete confidence recommend Kelly. She's a great realtor!